japan-parcel-survey-31-percent-use-non-face-to-face-delivery-the-last-mile-is-shiftingA · FULL TRANSLATION
- MLIT survey: ~31.0% use diversified parcel-receiving methods (lockers, convenience-store pickup)
- Up 1.1 points from the previous survey (Oct 2025)
- Reflects last-mile efficiency and cutting redelivery
An MLIT survey shows about 31.0% of Japanese parcel recipients now use diversified methods (lockers, convenience-store pickup, designated drop-off), up 1.1 points from October 2025. Behind the number is logistics' long war against driver shortages and redelivery. For e-commerce, logistics and retail players, the shift in last-mile receiving is both an efficiency challenge and an opportunity: whoever makes non-face-to-face delivery smoother wins on both cost and experience. Details defer to the original.
The Ministry of Land, Infrastructure, Transport and Tourism has announced the results of a survey showing that the utilization rate for diverse collection methods in parcel delivery services—including package lockers, convenience store pick-ups, and designated point placements—is approximately 31.0%, an increase of about 1.1 percentage points from the previous survey (in October of the 7th year of Reiwa). This data tracks progress in improving last-mile delivery efficiency and reducing re-deliveries amid labor shortages in logistics.